How to Claim

We’ll direct you through the claim process.

This guide will ask you a question and based upon your answer reveal you another question or outcome.

Before you begin, examine if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may require to provide supporting files to progress your claim.

We’ll let you understand the result of your claim. We’ll send a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you think we’ve made an error you can ask us to evaluate our choice.

We can assist if you remain in financial hardship or require special help while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Candidate plan in place?

To declare on someone else’s behalf you should be authorised.

The individual you’re declaring for need to nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You require to have a plan in place to claim on someone else’s behalf.

The person you’re claiming for will need to start the process. Read about how to add a Candidate arrangement utilizing your online account.

7: Do you wish to declare online?

The most convenient way is to declare online.

8: You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling weak, or need to isolate yourself in your home, employment please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it’s easy to create one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Look For JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To claim a payment you require a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s simple to develop one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Regards to usage. If you consent to the terms, select I concur.
3. Enter your email address, then verify this address utilizing a code we email to you. Your myGov account must utilize a distinct email address. You can’t utilize the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and enter answers.
6. You have actually created your myGov account, choose Continue to myGov.

After you prove who you are through myGov by getting in some details about you, you’ll get a CRN. We’ll examine if you already have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government support for employment Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some individual information and we’ll inspect them against our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from among these documents: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity information from one of these documents:

– Australian motorist licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll need to go to a service centre to complete our identity requirements. You’ll need to offer us an appropriate photo identity file along with any other documents we might request.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you produce your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and show who you are to link Centrelink

To declare a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity supplier that offers the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your information, details from your identity files and confirm your photo.

Learn how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and show your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your authorization to share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to claim after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Look For JobSeeker Payment then follow the triggers to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Get JobSeeker Payment and follow the prompts to finish your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you send supporting documents to send your claim.

You can finish these steps up to 13 weeks before your scenarios change. You can then submit your claim 14 days before your circumstances alter. We’ll contact you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To declare a payment you require a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.

Follow these steps:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Get JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you require to do anything else to complete your claim. We might ask you for employment supporting files to submit your claim.

22: After you claim by phone

We’ll contact you if we need more information.

We’ll send you a letter to let you know your claim result. If your claim achieves success, we’ll let you understand:

– when you’ll get your very first payment
– just how much you’ll get.

23: After you declare online

After you send your claim online, you’ll get an invoice telling you:

– the ID number of your claim
– the date we estimate your claim will be complete.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Sign in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you don’t concur with our choice call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to evaluate our decision.

To do your company with us, create a myGov account and link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you claim a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or change from full-time to casual work we’ll require a Work Separation Certificate from you in some situations.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your details and get payments for you.